Where we ship
We ship packaging supplies to street addresses in the 50 U.S. states and Washington, D.C. We do not ship outside the United States. We do not currently ship to U.S. territories or to military (APO/FPO/DPO) addresses. Ask us if you need one, and we will tell you whether it is possible. We do not deliver to PO boxes with UPS or FedEx, and we use USPS for a PO box only when we agree to it in your quote.
Pickup in Upland
- Where: 1302 Monte Vista Ave Suite 1, Upland, CA 91786.
- Hours: call or email for hours.
- How it works: ask for pricing by email, confirm your quote, and we tell you when it is ready. Please do not come before you hear from us. Pickup has no shipping charge.
- What to bring: your quote or order number and a photo ID. If someone else collects it, tell us their name beforehand.
- Uncollected orders: we hold a pickup order for 14 days. If you cannot make it, email us. After that we will contact you, and we may cancel and refund the order.
Processing and delivery time
- Processing. We aim to ship in-stock orders within 1 to 3 business days after the order is confirmed. Your quote gives the ship date for your order, and that date is the one that counts. Business days are Monday to Friday, except holidays.
- Delivery. Delivery time is the carrier's, not ours, and depends on the service, distance and weather. We tell you the estimate in your quote. Estimates are not guarantees.
- If we are late. If we cannot ship by the promised date (or within 30 days of your confirmed order if we gave no date), we tell you, give you a new date, and let you cancel for a full refund. See Cancelling an order.
- Backordered or special-order items. We tell you before you confirm.
Shipping cost and tax
- Shipping is charged at the carrier's cost for your package, based on weight, size and distance. It is shown as its own line on your quote. Large and heavy packaging can cost more to ship than it costs to buy, so ask for a quote before you decide.
- Handling is already part of the price of the goods, so it is never added later.
- Sales tax is shown as its own line. We charge the tax the law requires, based on where the order is delivered. Orders picked up in Upland are taxed at the Upland rate. Orders you tell us are for resale need a valid resale certificate.
- Extra carrier charges (a corrected address, a residential or remote-area surcharge, or a re-delivery) can be added by the carrier. If that happens because of an address or delivery problem, we will tell you before we pass the charge on.
- Any free-shipping offer will be shown in your quote with its conditions. There is none today.
Carriers and large orders
We use FedEx, USPS, UPS, and LTL/freight carriers for large orders, and pick the service that fits the order, unless you ask for a specific one. Boxes ship flat in bundles where possible. Big or heavy orders may go by freight on a pallet. Freight may need a delivery appointment, a liftgate, or a loading dock, and we will explain the options in your quote. Check the delivery site before confirming. We cannot move a pallet beyond the carrier's delivery point.
Tracking. We email the tracking number when your order ships.
Addresses and delivery
- Please check your address and phone number carefully. Tell us right away if you spot a mistake. We cannot change an address once a package is with the carrier unless the carrier allows it, and the carrier charges for it.
- If a package comes back as undeliverable because of an incorrect or incomplete address, we will contact you to resend it. You pay the new shipping charge. If the carrier returns it to us and you do not respond, we will refund the goods less the shipping charges we paid.
- If you need a signature, a delivery date, or a particular service, tell us when you ask for a quote.
If something goes wrong
- Damaged when it arrives: look at the carton before you sign. If it is clearly damaged, tell the driver or note it on the delivery receipt. Keep the packaging and photos. Email us within 7 days. We will replace or refund and deal with the carrier ourselves.
- Lost or late: if tracking has not moved or the package has not arrived a few days after the estimate, email us. We will trace it with the carrier and replace or refund if it is lost.
- Wrong or missing items: tell us within 7 days of delivery. We will fix it at our cost.
For orders we ship, the goods are at our risk until the carrier delivers them to you. See Terms of Service, section 5 and the Returns & Refunds policy.
Pack & Ship
Want us to pack your item and ship it? That is a separate paid service with its own quote, prohibited-items list, and rules about declared value and claims. See the Pack & Ship page and Pack & Ship terms. Carriers will not take hazardous materials, aerosols, loose lithium batteries, alcohol, and other restricted goods from us, so please read the list before you bring an item in.
Contact us
Questions about shipping or pickup? [email protected] · (909) 285-4868
ANSI Corporation, a California corporation, doing business as PackNifty, 1302 Monte Vista Ave Suite 1, Upland, CA 91786
Related: Terms of Service · Privacy Policy · Returns & Refunds